Thank you for choosing Michelle Visual Arts LLC. We are committed to providing our clients with professional, high-quality graphic design services. If you have any questions about the design services you have purchased, please read the following return and refund policy to understand the relevant procedures and regulations.
Service Nature Description
The graphic design services provided by Michelle Visual Arts LLC are customized digital creative services, including but not limited to:
Logo design; Brand visual design; Promotional material design; Poster and advertising design; Digital graphic design.
Since design services are digital services, once a design project begins or design files have been sent, creative labor costs may be involved. Therefore, refund requests will be reviewed on a case-by-case basis.
Return and Refund Request
If a client is not satisfied with the purchased graphic design services, they can apply for a return or refund under certain conditions.
Refund Request Requirements:
Clients must contact us within 30 days of order completion; Provide order information and the reason for the refund; We will review the relevant circumstances upon receiving the application; After approval, the refund will be processed according to the original payment method.
Returns are possible even if the documents have been opened/viewed.
Michelle Visual Arts LLC allows clients to submit return requests even after receiving, opening, or viewing the design files.
Even if the client has:
opened the design files;
viewed the design deliverables;
downloaded the relevant files;
they can still contact us to request a return or refund.
We will conduct a reasonable assessment based on the project completion stage, service provided, and client feedback, and strive to provide a satisfactory solution.
Refund Processing Time
After refund approval:
We will initiate the refund process within 3 business days; Actual arrival time may vary depending on the processing speed of banks, credit card institutions, or payment platforms.
Return Contact Information and Address
Since Michelle Visual Arts LLC provides digital graphic design services and does not involve physical goods, it is generally not necessary to return any products.
If you need to submit a return or refund request, please contact us in advance for specific processing information:
If you require return-related addresses or document processing information due to special circumstances, please contact us via customer service email. We will provide detailed guidance after confirming your order information.
Situations Not Eligible for Refund
The following situations may not be eligible for a refund:
Incorrect information provided by the customer resulting in a design that does not meet expectations; The customer has not provided necessary design materials; The customer has confirmed the final design; Additional modification requests beyond the original service scope; The design files are unusable due to the customer’s personal reasons.
Specific circumstances will be evaluated by Michelle Visual Arts LLC based on the actual order situation.
Contact Us
If you have any questions about returns, refunds, or order services, please contact us:
Michelle Visual Arts LLC prioritizes customer experience and strives to provide every client with professional, transparent, and reliable graphic design services.
